No question without an answer!
Question | Answer | |
What happens after I make my reservation? | The whole team gets super excited to host you! We start folding the towels nicely for you, a bit of rose fragrance here and there... Also - as soon as you book, you receive an email on the address you've provided and you'll be asked to complete a check-in form. It's very important that you complete this at least one day before your arrival - once completed, the day prior to your arrival at 4pm UK time, you'll receive your check-in instructions with everything you need to know for your stay. It's that easy! | |
How do I pay for my reservation? | We love being generous with our guests... but we still need to ask you to pay, sorry about that! You'll be able to pay with your debit/credit card as the final step during the booking process. You will be charged for your stay the moment you book, regardless of your cancellation policy. If you cancel your reservation within the cancellation period, you will automatically receive a refund | |
How does check-in work? | Smoothly, of course. / After you've filled in our check-in form, one day before your arrival at 4pm UK time, you'll receive the instructions on your email. | |
Can I have an early check-in? And a late check-out? | We are always keen to help, but we won't be able to confirm this until one day before your arrival, as it'll depend on our availability (whether your unit is booked the night before or not). Please, get in touch with us one day before your arrival to check if this is possible. The same goes for your check-out - please get in touch with us one day before your departure. | |
How can I contact you? | You can contact us almost in any way but telepathy (for now!) Our contact options are: Whatsapp / Phone / Email | |
I have a special request | We wouldn't expect otherwise from a special guest - please, include this special request in the 'Special requests' field of your check-in form or send us a message to let us know - we'll do our best to accommodate your request | |
I will need an invoice | That won't be a problem! If you've booked directly with us, we can issue an invoice as soon as you check out. If you've booked through a third party, it'll take a bit longer, but please do send us an email requesting it (along with any details you need to appear on the invoice) and we'll forward it to you as soon as it's ready | |
How old do I need to be to stay at your properties? | You must be at least 18 years old to stay at our properties - if you're not, you must be accompanied by somebody over 18. Sorry about that - rules are rules! | |
Do you take a deposit? | We do not - however, if we notice something is damaged, broken or missing, we will need you to pay for it. That makes sense, right? | |
Why do you ask for my ID? | Even though we're always around, our properties do not have a reception - this means we may not see you upon your arrival, as you'll have everything you need to self check-in. We ask you to prove that you (and your guests) are who you say you are, just like you'd have your IDs scanned at any reception! We do not keep or utilise this data in any way. | |
How do I modify or cancel my reservation? | If you've booked directly with us and are within the cancellation/modification window, please, get in touch with us - we'd be happy to do this for you. If you've booked through a third party such as Booking.com or Expedia, please, contact their customer service - they should be able to help | |
Do you offer any discounts? | Like any other human being, we love discounts so... of course we do! We offer a 5% discount to our returning guest, but that's not it! We'll offer you better deals for longer stays: if you stay for a week rather than five days, the nightly rate you'll get will be cheaper! We guess it's fair to say: the longer you stay, the more you save. | |
What kind of rates do you offer? | Our rates are Flexible (can be cancelled up until a certain period before your arrival) and Non-Refundable (these can be cancelled, but not refunded under any circumstances) | |
Can I change the name on the booking? And the number of guests? | Yes! That shouldn't be a problem. Please, get in touch with our team - they'll be happy to help | |
Can I cancel my booking? | If you're within the cancellation window, you'll get a full refund. If you've booked directly with us, please, get in touch - we'll be happy to help. If you've booked through a third party such as Booking.com or Expedia, kindly get in touch with their customer service - they'll be happy to help. If you're outside the cancellation period or your booking was non-refundable, you can still cancel your booking, but we are sorry to say we won't be able to issue a refund | |
Can you store my luggage after my check-out? | Of course! The team at the reception desk will be able to hold on to it for you! | |
How do I book? | We like to make things nice and easy for you, which is why you'll find the best rates by clicking here. All reservations are made online and no phone calls or emails are necessary. Isn't it great? | |
Is there AC? | Unfortunately, these studios do not have AC - the thermostat you'll find in the room is to control the heating only. Bear in mind it will display your room's current temperature, which does not mean the heating is on! For instructions on how to use the heating, kindly check the video on the how-to section. If you require a fan and your unit does not have one, we would be happy to bring one to you | |
Can I book the cinema? | Absolutely! Let us know the date and time and, as long as there is availability, we will get that sorted for you | |
Can I book the kitchen? | Yes - it has a cost of 30GBP / hour. Let us know the time and date and we will book you in | |
Is there a reception? | We have a dedicated team at your disposal at the reception desk - such lovely people! Don't hesitate to speak to them if you would like to have any information about the building | |
Who is Dandi? | Dandi? Oh! Only our most amazing partner! You should get to know them if you haven't yet! They run the long-term side of things, so if you are looking for a new place to move to... look no more! | |
Are all of the studios the same size? | All of the studios are similarly sized - we do advertise the smallest one to avoid any disappointment! | |
Is there a co-working space? | There is a co-working space in the building | |
Is there an iron I could use? | Irons and boards are available upon request - please ask the team at the reception desk or send us a message. | |
What happens if I lose my key card? | You'll have to request a new one from the team at the reception desk - please note this might be chargeable | |
Can the windows be open fully? | Unfortunately, the windows can only be tilted... just enough to get the air flowing | |
Is there a chair in the studio? | Some of the studios have a chair, some of them don't - if you require one, please, do let us know and we'll do our best to accommodate your request | |
How often is the unit cleaned? | If you're staying with us for more than a week, we'll be happy to offer a complimentary mid-stay clean per week - just let us know when to schedule these for you. If you require additional cleanings, you can request them through our extra services link | |
Do you offer airport transfer? | We do! Make sure to check our extra services page | |
Is there a lift? | Yes, the property does have a lift | |
I plan to travel by public transportation - what's the best way to get there? | We recommend that you download and use the app 'CityMapper' - it's a Londoner's lifesaver! | |
Can I check in late at night? | Of course! Our reception team is available 24/7 - if they happen to be on a break, they'll hear you buzzing and be with you right away | |
I have noticed different rooms - can I choose mine? | Unfortunately, the units are assigned based on availability - you'll always get the unit type that you've booked, but won't be able to choose which unit you'll stay in | |
Can I receive parcels? | Yes - please make the reception team aware that you're expecting a parcel | |
How smart are your TVs? | Oh dear, very. Don't challenge them to a Pop Quiz! | |
Is there a hairdryer? | Yes, there is! | |
Can I smoke inside the room? | Sorry, but that's a no - there's a very strict policy against smoking in the rooms and inside the building | |
How many pillows do you provide? Can I have more? | We provide 4 pillows per bed - unfortunately, we can't provide more than this... you wouldn't have space on the bed with so many pillows! | |
Are there laundry facilities? | Yes, the property has washing and drying machines. This service is not included in the accommodation rate and you will have to pay for your laundry. | |
Is there parking? | Unfortunately, our property does not have a parking - we recommend that you check the website Parkopedia using the property's postcode to see the best options nearby |